Warranty Policy

1. Overview

At Monarch Mobility, we are committed to providing reliable, high-quality mobility products. This warranty policy outlines the coverage provided with your product and how we support you in the unlikely event of a fault.

This warranty is provided in addition to your rights under the Consumer Rights Act 2015.

2. Warranty Period

Warranty coverage varies depending on the product:

  • Mobility Scooters, Powerchairs & Batteries: 12 months from the date of sale 
  • Accessories: 3 months from the date of sale 

Motability Scheme

Products supplied through the Motability Scheme are covered separately and include:

  • 3-year warranty and support package 

3. What Is Covered

This warranty covers:

  • Manufacturing defects 
  • Faulty components under normal use 
  • Electrical and mechanical failures 
  • Battery faults within the applicable warranty period 

We will, at our discretion:

  • Repair the product 
  • Replace faulty parts 
  • Replace the product if necessary 

4. What Is Not Covered

This warranty does not cover:

  • General wear and tear (e.g. tyres, brake pads, upholstery) 
  • Damage caused by misuse, neglect, or accidents 
  • Improper use outside manufacturer guidelines 
  • Unauthorised repairs or modifications 
  • Water or weather-related damage 
  • Cosmetic damage that does not affect functionality 
  • Natural battery degradation over time 

5. Serial Number Requirement

To make a warranty claim, you must provide the product serial number.

  • The serial number must be clearly identifiable 
  • Products without a valid serial number may not be eligible for warranty 

We recommend keeping a record of your serial number and proof of purchase.

6. Making a Warranty Claim

If you believe your product has developed a fault:

  1. Contact us as soon as possible 
  2. Provide:
    • Your order details 
    • Product serial number 
    • Description of the issue 
  3. Where possible, include photos or videos 

We will assess the issue and advise on the next steps.

7. Repairs & Support

  • Repairs may be carried out at your home, at a service centre, or via collection 
  • If the issue is covered under warranty, there will be no charge for parts or labour 
  • If the issue is not covered, we will provide a quote before proceeding 

8. Transferability

This warranty applies only to the original purchaser and is not transferable.

9. Your Legal Rights

This warranty is provided in addition to your statutory rights under UK law.

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund if goods are faulty.

10. Contact Us

For warranty support or to make a claim:

Monarch Mobility
0800 002 9633
customerservices@monarchmobility.com

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